Orders are typically processed within 1–3 business days (Monday to Friday).

Delivery takes an estimated 4–7 business days, depending on your location within the UK.

You'll receive a confirmation email with your tracking number once your order has shipped.

Please note: Delivery times may be affected by external factors such as courier delays or weather disruptions.

tandard shipping within the United Kingdom is £4.95.

Enjoy free shipping on orders over £50.

All prices include VAT — there are no hidden fees or extra charges.

Once your order has been shipped, you’ll receive an email with your tracking number and courier details.

Use this information to track your package directly through the courier’s website or our tracking page.

Yes, that’s completely normal! Processing typically takes 1–3 business days. As soon as your order is shipped, you’ll automatically receive an email with your tracking code.

We offer a 30-day return policy, starting from the date your order is delivered.

To request a return, please contact our support team or visit our Return and Refund Policy.

Items must be unworn, unused, and returned in their original packaging with all tags attached.

To qualify for a return, products must be in their original condition — unused, unworn, and in the original packaging with all tags, accessories, and manuals included.

Please note: custom or personalized items, as well as hygiene-related products (like underwear or socks), may not be eligible for return unless faulty.

Always include your order number or proof of purchase when submitting a return request.

Once your return has been received and inspected at our warehouse, your refund will be issued within 7 business days.

The refund will be made to your original payment method, and we’ll notify you by email once it’s been processed.

Depending on your payment provider, it may take additional time for the funds to appear in your account.

Yes. To request an exchange, please contact us within 30 days of receiving your order.

Items must be unused and in their original packaging.

If the exchange is due to a defect, damage, or an error on our part, we will cover return shipping costs.

If you simply changed your mind or ordered the wrong item, you’ll be responsible for the return shipping.

If your order hasn’t arrived, please contact us within 7 days of the estimated delivery date at support@avero-mode.co.uk

We’ll investigate the issue with our courier partners. If the parcel is confirmed lost, we’ll offer you a replacement or a full refund.

If your item arrives damaged, please email us at support@avero-mode.co.uk within 5 days of receiving your order. Be sure to include:

• Your order number
• Photos or a short video clearly showing the damage
  

We’ll assess the issue and arrange a replacement or full refund where applicable. We cover all return costs in case of damaged goods.

If your order hasn't shipped yet, we may be able to cancel or make changes. Please contact us at support@avero-mode.co.uk as soon as possible after placing your order.

If your order has already been dispatched, you can still return it after delivery by following our Return and Refund Policy. No cancellation fees apply.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express.

You can also check out securely using PayPal, Apple Pay, Google Pay, or Shop Pay — whichever works best for you.

• Ensure that your card details are entered correctly.
• Confirm with your bank if there are any restrictions on your account.
• If the issue persists, try using an alternative payment method.

• You can apply your discount code at checkout in the designated field.
• Only one discount code can be used per order.